Mission-First Technology

Friendly Helpdesk & Projects

Simple support plans and project delivery — built for real-life staff and volunteers, not IT pros.

Start a Free Discovery Call Explore Features

Support that meets you where you are

Your team wears many hats. We keep support human and practical — quick responses, clear steps, and coaching so people grow confident over time.

  • People-first: Friendly, patient guidance for staff and volunteers.
  • Clear handoffs: Tickets include screenshots, steps, and outcomes.
  • Momentum: Quarterly roadmaps keep small improvements moving.

What’s included

Helpdesk

Fast, friendly triage with clear next steps.

  • Ticketing via email or portal
  • Remote support & escalation
  • Monthly health summaries

Onboarding & Offboarding

Consistent checklists and secure access by default.

  • Accounts, MFA, device setup
  • SharePoint/Drive access & folders
  • Departures & data handoff

Volunteer Enablement

Short trainings and simple guides.

  • Role-based quick-starts
  • Sunday morning cheat-sheets
  • Office hours for teams

Projects

Right-sized delivery with clear milestones.

  • Moves, adds, changes, migrations
  • Website & DNS updates
  • Security and backup tune-ups

Vendor Coordination

We speak tech so you don’t have to.

  • Internet/phone providers
  • Software licensing
  • Hardware procurement

Roadmaps

Prioritize the next best step.

  • Quarterly planning calls
  • Budget-friendly sequencing
  • Progress dashboards

Practical outcomes

Happier people.
Friendly, clear help that builds confidence.
Less chaos.
Tickets, docs, and roadmaps bring order.
Steady progress.
Quarterly wins compound over time.

Pricing

Helpdesk Lite

$99 /month
  • Email & remote support
  • Response during business hours
  • Monthly health summary

Great starter coverage.

Start Lite

Helpdesk Standard

$249 /month
  • Onboarding/offboarding
  • Vendor coordination
  • Quarterly roadmap

Most popular plan.

Choose Standard

Helpdesk Plus

$499 /month
  • Training/office hours
  • Project blocks included
  • Priority response

For larger teams & multi-site.

Choose Plus

Project work: $120/hr or fixed-fee after scoping. Nonprofit discounts available.

Need a dependable partner for day-to-day IT?

Book a 20-minute discovery call. We’ll map quick wins and a practical path forward.

Schedule a Free Call Email to Schedule